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FAQ (#faq)
23 March 2026
#
FAQ
What deployment scenario will a zero-touch device enrol under?
23 March 2026
#
FAQ
What is a managed Google domain, and should I upgrade?
23 March 2026
#
FAQ
What is Lost Mode on Android Enterprise?
23 March 2026
#
FAQ
What is Device Trust from Android Enterprise?
23 March 2026
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FAQ
What is Android Enterprise Recommended?
23 March 2026
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FAQ
What is Advanced Protection, and can it be managed?
23 March 2026
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FAQ
What happens to my data when the work profile is removed?
23 March 2026
#
FAQ
How do Samsung Knox and Android Enterprise policies interact?
23 March 2026
#
FAQ
How can I provision a fully managed device?
23 March 2026
#
FAQ
Has Play Protect changed how it handles sideloaded apps on managed devices?
23 March 2026
#
FAQ
Does Picture-in-Picture work in kiosk (lock task) mode?
23 March 2026
#
FAQ
Why don't managed configurations work with app tracks?
23 March 2026
#
FAQ
Is it possible to manage eSIM?
23 March 2026
#
FAQ
Is Factory Reset Protection enabled on fully managed devices?
23 March 2026
#
FAQ
What is the Intune AMAPI migration for personally-owned work profiles?
23 March 2026
#
FAQ
Can I migrate devices from a custom DPC to AMAPI?
23 March 2026
#
FAQ
Does Android support Kerberos natively?
23 March 2026
#
FAQ
How do I remove the Android Enterprise bind from my current EMM?
23 March 2026
#
FAQ
What’s the difference between Device Admin and Android Enterprise?
23 March 2026
#
FAQ
How has COPE changed in Android 11?
23 March 2026
#
FAQ
Can I set Device Owner without a factory reset?
23 March 2026
#
FAQ
What happens if my Android Enterprise bind account is disabled or deleted?
23 March 2026
#
FAQ
Why can't I find apps in managed Google Play after approving them?
23 March 2026
#
FAQ
Is Android One better than AER? (Or the other way around?)
23 March 2026
#
FAQ
Is Android Enterprise supported on XR headsets?
23 March 2026
#
FAQ
What enterprise features are new in Android 16?
23 March 2026
#
FAQ
Why does zero-touch or KME not trigger after a factory reset on Android 15+?
23 March 2026
#
FAQ
Can I manage Private DNS settings through AMAPI?
23 March 2026
#
FAQ
Does AMAPI support direct APK installation?
23 March 2026
#
FAQ
Can I control default applications through AMAPI?
23 March 2026
#
FAQ
If Android Enterprise is supported from Lollipop, why is Marshmallow often mentioned instead?
03 February 2026
#
FAQ
Why can’t I install or uninstall apps on my managed device?
26 December 2025
#
FAQ
Play Protect blocked my DPC, why?
23 December 2025
#
FAQ
My AMAPI project returns a usage limit error, why?
21 October 2025
#
FAQ
How can I access a Wi-Fi captive portal when devices are in Kiosk?
20 August 2025
#
FAQ
Can I make /system writable on Android devices?
20 August 2025
#
FAQ
Can I change the account I used to bind Android Enterprise?
27 April 2025
#
FAQ
Are Private Space applications truly hidden?
04 April 2025
#
FAQ
How do I turn off Google Play app collections?
17 March 2025
#
FAQ
What’s the recommended way of managing private (in-house) applications?
12 November 2024
#
FAQ
Are Private Space apps visible to enterprise admins?
12 November 2024
#
FAQ
How can apps be managed in the Private Space?
11 November 2024
#
FAQ
The device registered with zero-touch, but doesn’t launch during setup, why?
11 November 2024
#
FAQ
What happens if a device is unregistered from the zero-touch console?
11 November 2024
#
FAQ
How to check if an Android device is GMS/Play Protect certified?
11 November 2024
#
FAQ
Is it possible to migrate from fully managed to work profiles on fully managed devices?
11 November 2024
#
FAQ
Devices factory reset as soon as they’re enrolled, why?
11 November 2024
#
FAQ
Enrolment failed but the work profile was created. How do I remove it?
11 November 2024
#
FAQ
Is an EMM still required with zero-touch?
11 November 2024
#
FAQ
Does Samsung support Android Enterprise?
11 November 2024
#
FAQ
Does Intune support COPE?
11 November 2024
#
FAQ
How to configure Chrome managed bookmarks
11 November 2024
#
FAQ
Is it possible to bind Android Enterprise with multiple EMMs using one account?
11 November 2024
#
FAQ
My AER device doesn’t work properly with Android Enterprise, what should I do?
11 November 2024
#
FAQ
To use Android Enterprise do I need to buy Google Workspace (G Suite) and register my domain?
11 November 2024
#
FAQ
Is it possible to migrate fully managed devices between EMM solutions?
11 November 2024
#
FAQ
Is it possible to manage personal applications on a work profile device?
11 November 2024
#
FAQ
Is it possible to utilise a single VPN connection across the entire device?
11 November 2024
#
FAQ
Can organisations deploy applications to the parent profile in a work profile deployment?
11 November 2024
#
FAQ
Can organisations deploy applications to the parent profile in a COPE deployment?
11 November 2024
#
FAQ
Is it possible to backup & restore device data on a fully managed device?
11 November 2024
#
FAQ
Why don't Private Space apps go through VPN?
11 November 2024
#
FAQ
Is Private Space supported on fully managed devices?
11 November 2024
#
FAQ
Can apps be sideloaded into the Private Space?
11 November 2024
#
FAQ
Can I add/remove users on a fully managed device?
10 November 2024
#
FAQ
Can I sideload an APK to the work profile (or other users)?
25 September 2024
#
FAQ
Is Android Enterprise supported in China?
24 July 2024
#
FAQ
What versions of Android support Android Enterprise?
01 July 2024
#
FAQ
What is a work challenge?
24 April 2024
#
FAQ
What is the Android Enterprise bind?
17 March 2024
#
FAQ
Why has USB data access been disabled suddenly?
10 January 2024
#
FAQ
Is Android Enterprise supported on uncertified (non-GMS) devices?
13 October 2023
#
FAQ
Can a MADA device be converted to EDLA?
07 October 2023
#
FAQ
What’s the best provisioning method?
07 October 2023
#
FAQ
Can organisations see applications outside of the work profile on a COPE device?
07 October 2023
#
FAQ
How should system applications be handled on a COPE device?
07 October 2023
#
FAQ
How do I configure Google Workspace domains for provisioning?
07 October 2023
#
FAQ
What’s the difference between allow adding accounts vs allow configure credentials?
23 May 2023
#
FAQ
How do I configure allowlist/blocklist domains for Google Chrome?
22 May 2023
#
FAQ
Can organisations see applications outside of the work profile?
14 May 2023
#
FAQ
What happens if a device is uploaded to zero-touch with the wrong manufacturer?
27 April 2023
#
FAQ
Why does zero-touch require so much touching?
27 April 2023
#
FAQ
Does enrolling via zero-touch slow down or cause any delay to the setup process while it’s retrieving the zero-touch config?
27 April 2023
#
FAQ
Can anyone remove a device from the zero-touch console?
27 April 2023
#
FAQ
Can anyone add a device to the zero-touch console?
27 April 2023
#
FAQ
Where are zero-touch resellers located?
27 April 2023
#
FAQ
What should I put in DPC extras?
27 April 2023
#
FAQ
What OEMs currently support zero-touch?
27 April 2023
#
FAQ
What happens if a fully set up device is added to the zero-touch console?
27 April 2023
#
FAQ
What devices should I buy for my organisation?
27 April 2023
#
FAQ
What are DPC extras?
27 April 2023
#
FAQ
What happens if a user starts setting up a device before the zero-touch config is applied?
27 April 2023
#
FAQ
Is it possible to set a zero-touch default configuration?
27 April 2023
#
FAQ
Does Samsung support zero-touch?
27 April 2023
#
FAQ
Is it possible to “retire” (or enterprise wipe) a fully managed device?
27 April 2023
#
FAQ
What happens if a zero-touch assigned device is reset?
27 April 2023
#
FAQ
What happens if a zero-touch config is removed from an enrolled device?
27 April 2023
#
FAQ
Can a device be OTA managed from the zero-touch console?
27 April 2023
#
FAQ
Is it possible to utilise multiple VPN connections within a profile?
27 April 2023
#
FAQ
Is it possible to migrate from DA to AE work profile without a re-enrol?
27 April 2023
#
FAQ
The Google Play iFrame is missing a feature in my UEM. How do I enable it?
27 April 2023
#
FAQ
Is it possible to deploy app shortcuts to the homescreen of an Android Enterprise device?
27 April 2023
#
FAQ
Are employee-owned devices eligible for zero-touch?
27 April 2023
#
FAQ
Does zero-touch cost anything?
27 April 2023
#
FAQ
What’s the difference between device based accounts and user based accounts?
27 April 2023
#
FAQ
What happens if a new config for a different EMM or server is applied to an enrolled device?
27 April 2023
#
FAQ
Is it possible to change zero-touch resellers?
27 April 2023
#
FAQ
Is it possible to bulk update zero-touch devices?
27 April 2023
#
FAQ
Are all zero-touch devices Android Enterprise Recommended?
27 April 2023
#
FAQ
Does Android Go support zero-touch?
27 April 2023
#
FAQ
How do I manage the new notifications runtime permission in Android 13?
27 April 2023
#
FAQ
Is it possible for an organisation to add previously-purchased devices to zero-touch?
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