Contents

Docs

General
Provisioning
Work profile
Fully managed
App management
FAQ

Change log

Share this page

Is it possible to backup & restore device data on a fully managed device?

Not by default. The Android backup service is disabled on fully managed devices, and AMAPI does not yet expose a policy field to control it.

Custom DPC

#

Custom DPC implementations can enable backup using DevicePolicyManager.setBackupServiceEnabled(), available since Android 8.0. A device owner calling this method controls the backup service across all users on the device. By default the backup service is disabled on devices with a device owner.

When enabled, users can transfer data to a new fully managed device using the Android Switch application - including texts, photos, contacts, calendars, and apps. The destination device must use the same managed Google account and be managed by the same EMM.

If your EMM is custom DPC-based, check whether it exposes this setting. Not all platforms surface it in their console.

AMAPI

#

AMAPI does not currently include a backup policy field. The underlying platform API exists, but Android Device Policy does not expose it through the AMAPI REST API, so AMAPI-based EMMs cannot enable backup through the standard policy mechanism.

AMAPI does log a BackupServiceToggledEvent in security logs (added April 2025), which records when the backup service state changes - but this is an audit event, not a policy control.

This remains one of the functional gaps between custom DPC and AMAPI. Custom DPC vendors that have implemented setBackupServiceEnabled() have a meaningful advantage for organisations that need device data transfer during hardware refreshes or migrations.

Work profile

#

For work profile deployments (both BYOD and COPE), a profile owner can also call setBackupServiceEnabled() to control backup within the managed profile specifically. However, on a device with both a device owner and a profile owner, backup for the managed profile is only enabled if both the device owner and the profile owner have enabled it.

Practical advice

#

Regardless of whether backup is available, the organisation should provide end users with a cloud service - OneDrive, Google Drive, Dropbox, or similar - to which data is automatically synced. Device-level backup is useful for device transfer and recovery, but it is not a substitute for continuous cloud sync of critical data.

For organisations planning a migration between EMMs, backup and restore is particularly relevant. See the EMM migration guide for guidance on data preservation during cross-vendor moves.

mail Reply by email | edit_note Edit this page | code_blocks Code

Docs

General
Provisioning
Work profile
Fully managed
App management
FAQ
Ask MIKA
MIKA Mobile Intelligence & Knowledge Assistant